Robsons Group - Claim Procedures

Claim Information

Welcome to the ROBSONS INSURANCE GROUP Claims website

Our website is designed to assist you by providing valuable insurance information, helpful guidelines, useful crime related links and easy access to downloadable documents.

Here are some disturbing, but essential claim related facts and tips.
Do you have adequate cover to protect your family, home and possessions ?
Having an alarm system or burglar bars on opening windows at home may not be sufficient protection. The alarm must maintained in working order and activated whenever the home is unoccupied.
Is your family armed with panic remotes for protection when at home alone?
Sleeping with doors or windows open is no longer safe. Security gates of the Slamlock type on all external doors will ensure additional peace of mind and more policy protection.
Do you possess a generator and is it noted on the policy?

Is your unworn jewellery kept in a bolted down locked safe?
In some cases, inherited jewellery or gifts are the forgotten pieces, left in a drawer with no clue as to their composition or values. It’s very difficult to lodge a claim for unknown items with no proof of ownership. Valuable jewellery must be authenticated and updated every two years or so.
Do you possess a home laptop or desktop computer and is it noted on your policy? Software cover is available if you advise ownership and provide the details.
Are your cellular phones specified with the security number on record?
Modern technology makes it so much easier to photograph and record ownership of valuables and electronic equipment when requested to do so following a loss.

Some motor vehicles, especially the older models do not have the required level of security most policies require. Call us if you require assistance with the procedures and outlets available in order to identify yours. The onus is on yourself to read your policy documentation and in doing so, ensuring that your cover is adequate.

Breach of privacy is traumatic at the best of times and as very few people enjoy completing the necessary paper work we have assisted our clients by keeping it simple by streamlining the claims procedure as much as possible. Some claims warrant the expertise of our professional loss adjustors to assist, by prior appointment.

Once you have read and followed the instructions under ‘CLAIMS PROCEDURE” you will find all the relevant claim forms required for each policy section under ” FORMS”. Merely click on each button and ensure your computer is PDF format friendly in order to download the forms. We trust you find these tips useful and should you require any claim related assistance, our administrators are only a phone call or email away. formsdownload

CLAIMS PROCEDURES

When an event occurs which is claimable in terms of your insurance cover and you need to lodge a claim:
All claims are subject to premiums being paid up to date
All documents to be submitted within 30 days of receipt

MOTOR ACCIDENT OR THEFT

Notify the SAP as soon as practically possible, but within 24 hours of ANY motor accident involving your insured vehicle on a public road, even if there is minor damage!
Notify our claims department as soon as practically possible of the incident or loss, but within 30 days, especially in the event of a theft, hi-jack or a motor accident, no matter how minor. Too often one tends to “make a private deal” at the scene of the accident, only to be hit with a summons or letter of demand from the other party at a later stage.
If your vehicle has been towed, please provide the name and contact persons involved.
If you have successfully downloaded and completed the claim form required, advise our claims department that you have done so and obtain your claim reference number from your administrator and insert it on the claim form, before submitting together with additional documentation as requested.
Help is a phone call away if you require assistance with completion of any form, however in terms of the FAIS act, we are prohibited from completing the claim form on your behalf
Only one motor quotation is required for own damage, unless there is a third party responsible for your accident, in which case two will be required.
We require a clear and enlarged copy of the driver’s current licence card together with the Recovery Assistance Form, which provides vital information of the third party and their vehicle, which may assist in recovery of costs and your contractual excess.
Should your contract include car hire cover, this is applicable from the first day your vehicle repairs commence until repairs are finalized, unless the vehicle is un-driveable or declared a total write-off .

HOUSEHOLD/ALL RISKS LOSS OR THEFT

Notify the SAP of any theft of insured personal property or damage to buildings. Provide them with an estimated list of items stolen.
Notify our claims department within 30 days and advise the administrator if you have successfully downloaded and completed the claim form. Obtain your claim reference number and insert on the claim form, before submitting together with any additional documents as requested.
Documentary proof of ownership for all valuables and hi-tech equipment is essential. Please check the policy warranties applicable.